Refund Policy

Clear, Fair, and Transparent

Last Updated: December 25, 2025
USUALLY FIXED IN MINUTES

Having Issues? Talk to Us First! 💬

Before considering a refund, let our technical team help you. 95% of issues are resolved within 24 hours — most within minutes. Whether it's configuration, understanding results, API integration, or feature questions, we've helped thousands of educators get the most out of Codequiry.

Fast Response Times
Expert Technical Help
Personalized Solutions
Feature Training & Tips

Still need a refund after we've tried to help? We'll make the process smooth.

SALES POLICY

All Sales Are Final

Non-refundable. Account setup takes time and resources. Please watch our platform videos and review documentation before purchase.

Non-Refundable Situations

❌ Student Accounts - No Refunds

Students are not eligible for refunds under any circumstances. Codequiry is designed for educators to maintain academic integrity, not for students to test their work against detection systems.

Forgotten Trial Cancellations

Users who forget to cancel during the 3-day trial period are not eligible for refunds. The trial system is fully automated, and full quota is delivered immediately upon activation.

Upgrades from Free Accounts

Users who upgrade from free to Pro accounts are not eligible for refunds, as they're already familiar with the platform and make an informed decision.

Before You Purchase

✓ Watch Platform Videos

We provide comprehensive demo videos and platform walkthroughs to help you understand our features before committing.

✓ Platform demo videos
✓ Feature walkthroughs
✓ Documentation guides
✓ Use case examples

Contact Support

Have questions? Contact our support team before purchasing to ensure the platform meets your specific needs.

Why No Refunds?

  • Technical errors preventing service usage
  • Billing errors or duplicate charges
  • Extended service outages (48+ hours)
  • Unauthorized charges (with proof)

How to Request a Refund

We genuinely want every user to succeed with Codequiry. Before submitting a refund request, please give our technical support team a chance to help resolve your issue — most problems have quick solutions!

0

Try Support First

Recommended: Chat with our team about your issue. We're here to help!

1

Contact Support

Use the HelpDesk widget in the bottom right of your page

2

Provide Information

Include your account email, subscription dates, and refund reason

3

Review

We'll review within 2-3 business days

4

Processing

Approved refunds process in 5-10 business days

Understanding Our Service Costs

To provide comprehensive plagiarism detection, we partner with dozens of third-party providers. These costs are incurred immediately upon account activation and cannot be recovered.

GitHub & Repositories

Access to millions of code repositories

Web Search Engines

Google API and advanced web crawlers

AI Detection Services

AI-generated content detection partners

Private Databases

Academic papers and code collections

Questions About This Policy?

Our support team is here to help clarify any questions about refund eligibility.