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Contact us

Buying for your department, upgrading your plan, looking to partner, or found a bug? Send us a note and a person on our team replies, usually within one business day.

Sales

Buying for a department or a whole institution? Get a quote built around your numbers.

Request a quote

Cancel or change your plan

Cancelling, upgrading and downgrading all happen in your dashboard, signed in with your account email.

Open Billing

Docs and guides

Setting up a course, reading results, the API and the CLI, all written up.

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Talk to our team

For sales, quotes, upgrades, partnerships and bug reports. We'll get back to you by email.

We'll reply to the email above. You can send 2 messages a week. Every message is screened first: refund, cancellation and how-to requests are not passed on, see the questions below.

Message sent

Thanks. We've emailed you a copy, and a person on our team will reply, usually within one business day.

Your message was flagged

This message was not sent to our team. Our refund policy and Terms of Service, section 7 have the full terms.

Common questions

Can I get a refund?

No. Codequiry has a non-refundable, all sales are final policy. That covers subscriptions, one-time purchases, add-ons like Rapid, and free trials that were not cancelled before they turned into a paid plan.

When a plan starts, its checks are unlocked straight away and what you paid is committed to the search, AI and infrastructure providers that run them, so it can't be handed back. The refund policy walks through where the money goes, and section 7 of our Terms of Service has the full terms.

How do I cancel?

Only in your dashboard. Sign in with the email on your account, open Billing, and choose Cancel subscription. We can't cancel for you by email or through this form.

Cancelling stops future charges. It doesn't refund the period you're in.

I forgot to cancel my free trial. Can I get the charge back?

No. A trial that isn't cancelled before it ends turns into a paid plan on its own, and that charge is final. Cancel now in Billing so it doesn't renew again, and you keep the checks you've paid for until the period ends.

What if I dispute the charge with my bank?

Please don't. You agreed in section 7 of the Terms of Service not to file chargebacks or payment disputes, and an account with one open is suspended.

Do you do institutional pricing or quotes?

Yes. Departments and whole institutions can request a quote built around their numbers, or compare the plans on the pricing page.

How quickly will you reply?

A person on our team usually replies within one business day, to the email you put in the form. Each person can send 2 messages a week, so put everything in one if you can.